FAQS
Who may I contact If I need a price list?
Please contact with Ms.Yoli New, her email: info@locksafe.cn your mail will be replied within 24 hours. also, you can clink our online chat, our people will answer your question.
If you have decide to email us, Pls don't forget including following information in your email, such as company name, address, Country, contact person, tel, fax,etc. Fully information will be appreciated in advance.
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Can you send to me products Catalog?
We do not offer a printed catalog - All products shows on-line, which is more comprehensive, and much more dynamic than the old printed media we have had in the past.
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If I need samples to test quality, Do you supply samples? Do I need to pay sample? Do I need pay to freight charge?
First, Thank you for you interested in our products. Yes, We are supply samples for clients to test quality. We can no longer send free samples due to the volume of requests. If you need to order 1 item - we can accept orders for both small and large quantities. and delivery samples from us to you charges bears by your side, About delivery samples, If you have DHL,TNT,Fedex,UPS freight collect account, Pls inform us the number, we will send samples to you through your collect account, If you don't have such account, We are suggest you pay freight charge with samples charge together to us, because we could got good discount price from our local express mail company, How much charges they quoted to us, we will quoted to you same charge. you send the samples freight charge to us, we pay to express mail company. It's good way to save your charges on samples. our charges always much cheaper than your paid freight collect in your place.
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How to pay smaples? Let me know the details.
Usually we prefer samples to pay us by Western Union, because this way very easy to both you and us, specially it’s fast way and cheap charges. The sample charge remit to our account by Western Union, You will need below information:
Payee Country: China
Payee City: Ningbo
Payee: Weiwei Le
Afer you send money through Westen Union, your Bank will give you a MTCN Number ( in 10 Arabic numerals ) pls give the MTCN number to us. and also, give us the sender full name( the name must exactly same as the one on remittance bill, It's very important).
We will arrange smaples sent to you within 5 days afer received charges. and email your samples package express mail tracking number to check samples delivery situation. we will take care delivery process until you received samples.
About Western Union you can link here: www.westernunion.com
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How long will it take to receive my order?
We make every effort to ship orders as soon as possible. Most sample orders will ship the same day, or following business day. Special order items lead time will vary. International shipping is available via several methods - many small items can be shipped via China Express maill, EMS or DHL Global Express. Larger orders can be shipped via Sea Ship or Air Ship.
For delivery time frame, By express maill, ually 4~7 days, you should received your package. By air ship, Usually 4-7 days, package arrive airport of your side, need your arrange to clear custome and pick up package. By sea ship, Uaually takes 20-30 days, merchandise arrived your sea port, you arrange clear custome and pick up merchandise. We will take care whole delivery processing until your received merchandise.
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I have tested samples, they have perfect quality, I want place an order now. Will you ship the order by sea? how about lead time?
Each order will be very appreciated by us, Thank you very much trust us and will order our products. we will try our best to cooperation with you. Usually we delivery formal order by sea ship because big quantity, sea ship delivery charge cheaper than other ways.
Delivery time about 15-25 days according to order quantity and Other factors. Sea ship usually 20-30 days from China to your port.
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